frequently asked
questions

Please refer to our detailed Sizing Guide or contact customer support for personalized assistance.

We accept returns within 30 days of delivery. Items must be unused, undamaged, and in original packaging. To start a return, please visit our Return Policy or contact support for approval and instructions.

Shipping times vary by destination. The most accurate delivery estimate is shown at checkout. Delivery timeframes are estimates and may be affected by courier handling and customs processing.

Yes, once your order ships, we provide tracking information via email.

Yes, we ship internationally. Customers are responsible for any customs duties or taxes.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options available at checkout.

Utility kilts are generally machine washable; however, traditional tartan kilts often require dry cleaning. Always check the product care instructions provided with your purchase.

Currently, we offer a selection of standard sizes and styles. Custom orders may be available upon request. Contact our support team for further details.

Please contact us within 48 hours of delivery at support@truekilt.com with your order number and photos, and we will resolve the issue promptly.

You may request a cancellation or change as long as the order has not been processed or dispatched. Please contact customer support as soon as possible.